Verizon experienced a significant service outage on August 7, 2025, affecting thousands of customers across the United States. The disruption began around 12:30 PM Eastern Time, with users reporting issues on platforms like DownDetector and social media. The outage impacted mobile data, voice calls, text messaging, and wireless home internet services.
According to reports, major cities, including New York, Philadelphia, and Pittsburgh, were among the most affected areas. Approximately 87% of users reported problems with mobile phone services, while others experienced issues with home internet connectivity. The outage left many Verizon users without reliable cellular and data access for several hours.
Verizon acknowledged the issue and stated that engineers were working to restore service. By the evening, the company announced that the network disruption had been fully resolved. However, Verizon did not provide specific details about the cause of the outage or its impact on services for first responders.
For customers experiencing similar issues, Verizon recommends checking their network status page for updates and troubleshooting steps. Additionally, users can visit the Service outage information page for information on Verizon Fios Home Internet and TV outages. If service is not restored, contacting Verizon customer support is advised.
The August 7 outage adds to a series of service disruptions Verizon has faced in recent months. In May 2025, customers across northeastern North Carolina lost service due to a fiber optic cable cut. Such recurring issues have raised concerns among users about the reliability of Verizon’s network infrastructure.
While Verizon has taken steps to address these outages, the frequency of disruptions highlights the need for continued investment in network maintenance and upgrades to ensure consistent service for customers.
Key outage facts:
- Date: August 7, 2025
- Peak disruption: 12:30 PM ET to evening hours
- Services affected: Mobile calls, SMS, data, Fios home internet
- Most impacted cities: New York, Philadelphia, Pittsburgh, Chicago
- Verizon response: Engineers deployed, network restored by evening
The August outage serves as a reminder for users and businesses to have backup communication plans in place and highlights Verizon’s ongoing challenge to maintain uninterrupted service across a large and complex network.
