Today, residents in and around Chattanooga experienced a brief internet and network outage affecting EPB services. The company confirmed the disruption early Monday morning, with multiple users reporting loss of services including WiFi, customer support lines, and EPB websites. By approximately 4:20 AM on August 4, 2025, EPB stated that all internet connections had been fully restored across the Tennessee Valley.
Community response came swiftly, with many customers posting on EPB’s Facebook page and local forums describing the outage. People reported that their home WiFi dropped around 2:50 to 3:00 AM, and that phone and web systems were also down. EPB acknowledged the disruption but did not immediately provide a clear explanation for the cause of the outage.
Although internet services resumed by early morning, the outage left many without access for several hours. EPB’s smart grid system reportedly helped in quickly rerouting service, but customers noted difficulty contacting support during the interruption due to busy phone lines and offline websites.
- EPB confirmed restoration at about 4:20 AM while earlier outages began near 2:50 AM
- Internet, support phone service, and EPB websites were disrupted
- EPB has not disclosed the cause and investigations are ongoing
Residents are encouraged to use the MyEPB app to report issues or monitor future service status in real time. EPB also offers text, chat, and customer line options for reporting outages and receiving updates.
