Ticketmaster experienced a significant service disruption that began mid afternoon, with users across North America and the U.K. unable to log in or complete purchases. Reports began surfacing around 4 p.m. ET, as frustrated fans encountered login errors and app crashes at peak ticket-buying times.
The outage persisted for roughly two hours, finally stabilizing around 10:15 a.m. Pacific Time (approximately 1:15 p.m. ET), according to Tom’s Guide’s live update tracker. Independent monitoring sites later confirmed that the last system interruption lasted around two hours before normal operation resumed. On X, Ticketmaster’s verified customer support accounts informed users that the issue had been “resolved” and encouraged them to try again.
While Ticketmaster has not publicly specified the outage’s cause, the immediate effects login blocks and checkout failures suggest a backend capacity or infrastructure bottleneck rather than malicious interference. No external parties have claimed responsibility, and there’s no evidence pointing to a cyberattack.
This outage isn’t the first for Ticketmaster. The platform has faced criticism and governmental scrutiny before, most notably during the 2022 Taylor Swift Eras Tour presale which collapsed under sheer demand and led to legislative hearings. More recently, the company grappled with a data-security breach via a third-party cloud provider, exposing customer data a stark reminder of the growing pressures on its infrastructure.
For consumers, the impact was immediate: ticket buyers for various events from indie gigs to sports matches faced delays and uncertainty as sales windows closed prematurely. As of June 28, however, Ticketmaster systems are functioning normally. Still, the outage underscores ongoing concerns about the site’s readiness to handle surges in demand, even during non-star-studded weeks. Title to future shows may hinge on how swiftly and transparently the company addresses these recurring reliability issues.
