On March 14, 2025, Snapchat experienced a significant outage, leaving thousands of users unable to access their accounts. According to Downdetector, a platform that monitors online service disruptions, nearly 50,000 users reported issues with the app. Approximately 60% of these reports indicated users were logged out of their accounts, while 21% cited server connection errors.
The disruptions began around 9:30 PM EST, with user complaints peaking at approximately 10:45 PM EST. Affected users took to social media platforms like Twitter to express their frustrations, sharing memes and inquiring if others were encountering similar problems.
As of now, Snapchat has not released an official statement addressing the cause of the outage or providing an estimated timeline for resolution. Users experiencing account lockouts are advised to consult Snapchat Support for guidance on unlocking their accounts. Additionally, Snapchat’s support page offers troubleshooting steps for those unable to access their accounts, including instructions on unlocking temporarily locked accounts and appealing permanent locks.
This incident underscores the challenges faced by social media platforms in maintaining uninterrupted service and the immediate impact such outages have on their user base.
