Loyalty in retail is closely linked to customer experience, and customer experience is closely tied to your ability to engage customers.
When customers have a fantastic experience whenever or wherever they come in contact with your business, it fosters a positive relationship.
Conversely, even one negative encounter can end a customer’s loyalty. For instance, PwC research found that if consumers find in-store shopping less enjoyable than e-commerce, 51% will be less loyal to that retailer.
That statistic rises to 69% for Gen Z consumers, making it critical for businesses to engage their customers and intentionally provide them with positive experiences.
Digital signage allows companies to create personalized and engaging experiences that foster brand loyalty and customer retention. Its dynamic capabilities open numerous avenues for engaging customers and promoting your products and services.
If you run a bustling restaurant, a trendy clothing store or a modern dental office, digital signage can be a great option for your business.
It can boost customer loyalty and engagement for any business and industry in the following ways:
1. Interactive experiences
Interactive experiences consistently generate higher engagement levels than static alternatives. According to a Content Marketing Institute (CMI) report, 79% of marketers surveyed stated that interactive content improves messaging retention.
The study also shows that interactive content delivers 52.6% more engagement, reinforcing that people are really keen on these interactive engagements.
As mentioned in the introduction, customer experience is closely tied to your ability to engage them. Touchscreen displays present a great avenue to encourage interactivity.
For example:
- If you manage a retail business, this could mean touchscreens that enable shoppers to sign up for customer loyalty programs.
- If you manage a hotel business, this could mean having lobby digital signage that allows guests to interact with your content via a touchscreen. For example, guests can book restaurant reservations, explore a digital map and see event schemes.
- In the restaurant industry, this could be digital touchscreen menus that simplify the ordering process or touchscreen wayfinding kiosks that help visitors navigate your offices.
“Thestaurant is an advanced technology designed to boost efficiency, make things easier and enhance customer satisfaction in restaurants of all sizes.
This level of interactive experiences enhances customer’s experience, winning their attention and fostering a deeper connection with your brand.
2. Real-time updates
Traditional signage quickly becomes outdated, but digital signage allows for real-time updates. This ability to provide real-time updates is a significant marketing advantage for businesses looking to engage and build trust in their target audience.
Imagine this: a sudden weather change and your digital signage immediately showcases your rain gear or warm beverages. This level of responsiveness isn’t just brilliant; it’s impactful. It keeps your business relevant and attuned to your customer’s immediate needs.
In addition, integrating your social media feeds with your digital signage to display customer reviews or your latest Instagram posts not only adds dynamic content but also builds trust through social proof.
Reports have shown that businesses using digital signage for real-time promotions see a notable increase in impromptu purchases.
The ability to update content in real time means your messages can always be relevant and customers are more likely to return to a place that constantly offers something new and engaging.
New product? Flash sale? No problem. Your digital signage evolves as quickly as your business does.
3. Personalized content
Personalizing customer experience is critical for companies looking to stay competitive in their industry. Not only does it strengthen customer loyalty but it also directly impacts sales and revenue.
According to Segment’s State of Personalization report in 2022, 49% of consumers say they will become repeat customers after a personalized shopping experience with a retail brand. Talk about a sure-shot strategy to increase loyalty and prevent client attrition.
One business that’s been winning with this tactic is Starbucks. Ask anyone what they like best about it; the first thing they’ll say is how amazing it feels to see your name handwritten on a cup of coffee. That is a simple testament to the potential of personalization in marketing.
Grabbing attention through personalization is no easy feat, especially with decreasing attention spans, but digital signage simplifies the process.
Businesses can tailor content to specific audiences or demographics with the right digital signage software system.
Providing relevant information or personalized messages can enhance customer engagement experiences and strengthen brand affinity(and revenue growth).
4. Data-driven insights
According to Forbes, 59% of companies use analytics in some capacity. Data analytics allow businesses to determine the success of their marketing efforts, which shapes their marketing strategies.
Digital signage platforms often provide analytics capabilities, allowing businesses to gather information about the audiences interacting with their signs. This provides insight into customer behavior and preferences.
For instance, a retail store can identify its most popular items and the age group of purchasers. It can also compare the number of buyers and visitors to its store.
By analyzing such data, including dwell time or content interaction, businesses can optimize their signage strategies to better resonate with their audience or create more effective loyalty programs, which can, in turn, drive significantly higher levels of loyalty in them.
The fantastic news is that getting set up no longer costs an arm and a leg. With a smart TV and intelligent digital signage software and strategy, you can start scheduling highly engaging displays that convert visitors into loyal fans of your brand.
Conclusion
Digital signage has many benefits, including the ability to draw people’s attention, keep them engaged, and turn them into loyal customers.
It creates a dynamic and interactive experience that keeps customers returning for more.
However, you need a solution that supports engagement and interactivity to get the most out of digital signage. This can mean anything from setting up interactive displays to changing content at a moment’s notice to cater to the audience’s immediate needs.
“Luna Screens is a cloud-based digital signage system with an intuitive interface that makes it easy to create stunning digital content that captures your target audience’s attention and turns them into loyal customers. You can also schedule content to display on screens at specific times, manually or automatically.”
Ready to take your customer engagement to the next level?
