Salesforce faced a major global service outage on Wednesday, September 16, disrupting customers while the company’s Dreamforce 2026 conference was underway in San Francisco.
The problems began at around 3:50 a.m. Eastern Time and affected Salesforce services across multiple regions. Some customers faced severe delays, repeated errors and difficulty accessing parts of the company’s cloud platform.
The disruption was especially important because many businesses depend on Salesforce every day for customer management, sales operations, marketing, support and other important work. When access became slow or unavailable, some companies were unable to carry out their normal Salesforce-based tasks.
Some customers also faced problems when trying to submit new support cases, making it more difficult to receive help while the outage was taking place.
Salesforce engineers investigated the issue and later identified a possible solution. After testing the fix, the company began rolling it out across affected regions. Services started returning for customers as the recovery process continued.
Some users were advised to restart their sessions or clear their browser cache if they continued to experience problems after the fix was introduced.
Salesforce’s GovCloud services, which are designed for U.S. government organizations and agencies, were not reported to be affected by the main outage.
The timing of the disruption attracted extra attention because it happened during Dreamforce, Salesforce’s major annual technology conference. Dreamforce 2026 is taking place from September 15 to September 17 in San Francisco and brings together customers, developers, business leaders and technology executives.
The conference is an important event for Salesforce, where the company presents new products, artificial intelligence developments, partnerships and plans for its business. This year, AI and enterprise technology have been major areas of focus.
Having a widespread service disruption during such a major company event created an unexpected problem for Salesforce and its customers around the world.
The full number of customers affected by the outage was not immediately clear. However, the incident showed how strongly businesses now depend on cloud-based platforms for their daily operations.
Salesforce continued working to restore normal performance across its systems and monitor services after deploying the fix.
